Ambition
Energy companies have long relied on the ArcGIS geospatial platform to navigate complex operational challenges and optimize resource management across global operations. bp manages an extensive network of over 20 ArcGIS Enterprise deployments, each serving distinct regional and functional geospatial needs from the Gulf of Mexico and Canada to the Asia-Pacific region. bp leverages these ArcGIS deployments for specialized functions like remediation management and weather analysis. However, administering these deployments required repetitive and manual tasks unique to each portal, such as issuing outage notifications or generating user reports. Redundant administrative workloads across these portals were leading to many redundant support tickets.
With a clear ambition to streamline the ArcGIS management process, bp set out to develop a solution that could centralize administrative tasks, enhance efficiency, and reduce manual effort.
Action
bp engaged with Wipro, drawing on more than 10 years of partnership rooted in Wipro’s technical expertise and deep understanding of bp’s business needs. Wipro and bp developed a self-service application that centralizes routine administrative tasks across all ArcGIS portals onto a single platform.
Wipro equipped this solution with real-time analytics capabilities, offering upper management immediate insights into deployment. The platform was also designed to automate routine tasks such as generating custom reports and deploying information banners. Role-based access protocols ensure that internal and external users can efficiently perform tasks based on their roles and interaction frequency. By automating these tasks, the application significantly reduces manual effort and speeds up the completion of essential activities, enhancing operational efficiency and effectiveness.
Ambitions Realized
The self-service portal has significantly enhanced bp’s management of its ArcGIS Enterprise deployments, paving the way for greater agility and operational efficiency.
Real-time insights into deployment usage have enabled bp to respond better to changes. The ability to manage administrative tasks centrally and the dramatic reduction in ticket resolution times — from days to almost instantly — highlight the portal’s role in boosting operational efficiency.
This initiative speaks to bp’s focus on innovation and commitment to pursuing greater efficiency through data-driven ways of working. Along with setting a new standard for managing its geospatial deployments, bp has demonstrated the value of combining strategic partnerships with technology to tackle complex challenges.
