Tools, technology and expertise that translate into happy customers
Wipro's Next Generation Customer Experience (NGCE) solution provides call center transformation technology to insurance clients. Powered by an analytical engine using structured and unstructured data to present a 360° view of the customer, NGCE empower Customer Service teams to deliver best-in-class customer experience, by anticipating issues and providing real-time actionable recommendations over a convenient unified user interface. Clients who use the solution take better channel decisions, show improved churn management and enhanced cross-sell and upsell capabilities.
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