Client Background

Client name: Global delivery services provider

Industry: Logistics

Services: Courier services

Areas of operations: Global

Who are their customers: B2C company

Total annual revenue: $ 69.2 billion

Challenge

A typical delivery collection center receives a large number of dispatch packages every day. Workers analyze the video recordings of these packages as they move on a conveyor. An additional handling surcharge is applicable on any nonstandard packages identified by the workers. This process poses several challenges:

• The recordings are deleted in a day’s time owing to their large size, sometimes before the manual screening was completed and hence the process leads to revenue loss.
• The manual screening process is difficult to scale, to match variations in the number of packages coming in every day.
• The monotony of watching endless video footage of packages rolling down a conveyor leads to manual errors.

Solution

Wipro devised an innovative computer vision-based video analytics solution that comes with the following features:

• Detects non-standard packages on a conveyor using deep learning algorithms.
• Classifies packages into various classes based on their size.
• Assigns a surcharge to each non-standard package, based on the package category.
• The entire process is completed in 8-10 hours.

Business Impact

The solution provides multiple benefits:

• Eliminates revenue loss, as it easily identifies nonstandard packages.
• Delivers a return on investment within 15 months.
• It is a scalable solution that caters to any variance in the number of packages coming in every day