Enabling P&C insurers to manage risk, drive customer-centricity, and adapt to regulatory changes globally
The insurance industry goes through continuous challenges such as rising customer expectations, profound regulatory changes, economic uncertainty, and mounting competition from traditional players and insurtechs. Our global team of insurance experts brings together domain and technical expertise to help insurers in envisioning new business models, simplifying distribution, reimagining and streamlining new business submissions, digitizing claims processing and much more. Our service offering consists of point solutions and a fully integrated ecosystem of solutions that leverage BPaaS, cloud, robotic process automation, analytics, and artificial intelligence.
Our unique portfolio of P&C services within digital operations and platforms includes
Business process services
- Operations support includes processing quotes, policy issuance, renewals, cancellation, claim processing, payment issuance, administering subrogation, etc.
- Customer support services include agent / broker helpdesk and customer helpdesk across the insurance value chain
- Partnership with insurtechs to offer continuous cutting-edge technology solutions in niche areas such as digitizing forms for better customer experience, virtual claims inspection to settle claims faster, and fraud analytics in claims
Business process transformation
- Digital customer experience: Our solution includes digital customer experience management focused on providing connected customer experience across channels and devices. Next generation customer experience combines the latest technology and business tools to create outstanding customer support capabilities and deliver superior customer experience. Our customer analytics solutions enable organizations to model, measure, and manage the most salient customer experience interactions across key touch points. These help clients nurture operational excellence, ensure customer delight & advocacy, and improve their end-to-end journey.
- Underwriting transformation: Our approach helps digitize the intake for commercial and specialty lines, AI / ML based risk profiling, risk inspection, submission clearance, and straight through processing (STP) for endorsement and cancellation, underwriting fraud analytics and much more. These enable our clients to ensure new business growth, improve customer retention, enhance underwriting profits, and improve market competitiveness.
- Smart claims: Our solution focuses on providing frictionless claims experience by leveraging conversational AI, virtual loss inspection using photo/video, personalized interactive video to explain benefits, STP of simple and low-value claims, fraud analytics and much more. These solutions enable our insurers to improve operational efficiency and reduce leakage and at the same time provide better customer experience.
Business change management:
- We enable organizations to quickly add domain capacity for the short-term by providing domain consultants for activities such as business analysis requirements, actuaries for year-end closing, or any other ad-hoc activity.
- We also help organizations manage change by providing process-related solutions such as model office testing, quality-as-a-service, etc.
- Our consulting practice delivers domain and digital expertise combined with an integrated strategy to achieve breakthrough operational performance improvements.
