The hospitality industry is undergoing significant changes, sparked by multi-fold changes in decision-making and buying-power worldwide. Customers want personalized experiences and segmented offerings. Demand for sustainability, automation, and efficiency are on the rise.
To keep up with these trends, travel management companies need digital solutions powered by a range of smart technologies that can optimize travel management services and customer experiences simultaneously.
Personalization is a great way to gain and retain customers. People want unique experiences, tailored to or designed by them. Which is why more and more travel management companies are turning to technologies that enhance user experience while reducing operating costs. This trend is likely to continue, with solutions blending human interaction and advanced technologies to better serve consumers and businesses simultaneously.
Wipro provides integrated digital solutions to meet the evolving needs of the hospitality industry – from customer interaction services to segmented marketing for demand generation, revenue and inventory management to data analytics, brand reputation to human resources. Using our innovative delivery model and best-in-class execution, we help you strategize and achieve sustainable growth.
Through omnichannel solutions for B2B and B2C customers, Wipro orchestrates voice, chat, emails, web, and social media to provide consistent customer experiences. We offer more than 25,000 digital resources (from baggage claim and cargo status, to managing loyalty miles and flight itineraries) to provide state-of-art care for travel and hospitality clients across the globe.
Wipro’s finance and accounting (F&A), HR, and contract management services minimize costs, improve compliance, and increase business agility. Our advanced service model provides real-time access to operational performance data, and insights for how to improve back-office F&A, HR, and procurement functions. We stay up to date with legislation changes so our customers stay compliant.
A business’s online reputation is important. Our data-driven social media strategies span platforms to strengthen relationships with new and existing customers. They also boost productivity to improve the bottom line. Our dedicated Trust and Safety team, consisting of fraud experts and backed by deep industry knowledge, defends the digital security of your users, decreasing user churn and building trust in your brand.
