Changes in the medical device regulatory framework, market globalization, and continuous innovation have led medical device companies to transition from legacy-driven business models to more compliant, competitive, and customer-oriented service models. Wipro’s medical services teams combine next-gen automation with deep industry expertise to deliver cutting-edge digital solutions across all our service areas.

For over 20 years, Wipro has provided high quality medical device services to organizations across the world. Our global presence enables us to work closely with clients ranging from startups to large manufacturers and deliver tailored, localized solutions at competitive rates.

Wipro is ISO 13485 QMS certified and services a range of medical devices including software medical devices, consumer medical devices, home care devices, wearable and connected devices, drug device combination products and in vitro diagnostic (IVD) devices.

What We Do

Post Market Surveillance

Leveraging intelligent automation, we provide end-to-end complaint handling services enhanced by advanced analytics. Our comprehensive support includes Health Hazard Evaluation, Device Tracking, and Device Recall.

Medical Information & Device Support Contact Centre

Multi-channel, multi-lingual AI enabled contact centre services for device technical support, patient wellness support, device information & training support and Customer service & Sales.

Quality Services

Supporting the quality function of medical device OEMs with QMS remediation, CAPA management, risk management, and standards assessment.

Regulatory Services

Helping clients achieve regulatory compliance with vigilance reporting, gap assessment and remediation, EU MDR and EU IVDR implementation, regulatory transitions, DHF/Technical File/Dossier remediation, systems support, and artwork and labelling.

Clinical Services

Supporting medical device clients with high-quality medical writing and clinical services, including clinical/performance evaluation reports, post-market reports, clinical data services, clinical documentation, literature management, and manuscripts.

Nurturing Success

Medical Devices
Medical Devices

Success Stories

Post-market surveillance, complaint handling, regulatory reporting support, and medical information services

Type of products covered: medical devices, therapeutic drugs, drug device combination products, SaMD.

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