Less is more: Gain exceptional quality assurance with reduced cost of quality
June | 2022
Transformative advancements led by technology are changing the ways of banking and finance. However, the increased reliance on technology comes with a cost, necessitating more stringent focus on quality and the associated costs with it. In the banking and financial services domains, the key reasons for quality gaps are a result of the gap in product, process, or human knowledge and oversight. Quality assurance is critical to business growth and customer satisfaction, causing a significant impact on the top and bottom line.
Solutions that include a predictive model can identify the factors that collectively contribute to a higher likelihood of human error by helping select more error-prone samples. Another way is through process automation and workflow technologies by leveraging real time smart virtual mentor.
A digital adoption solution can address challenges such as:
A “no-code” digital adoption solution can handhold users in real time to learn workflows and reduce the risk of human errors through features like smart tips, auto-fill, and flow automation.
Download our playbook to know more about how to leverage a digital adoption solution to:
Today customers realize that "process value creation" does not necessarily result in "business value creation".
In this paper we explore the purchase trends and concerns issuing banks are facing in managing their disputes and chargeback processes.
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