In the bustling corridors of HR, the conversation around Generative AI, or GenAI, is gaining momentum. Recent findings from an Everest report reveal that 65% of enterprises are actively involved in diverse stages of GenAI adoption. This surge is indicative of the transformative potential that Generative AI holds for HR functions, particularly in streamlining administrative tasks, unifying payroll processes, ensuring compliance with benefits regulations, and accelerating learning and development initiatives.
Generative AI is not merely about algorithms and data; it represents a paradigm shift in the way we approach the employee experience. It empowers organizations to offer self-service capabilities, implement intelligent automation, and facilitate seamless learning experiences. Virtual assistants powered by GenAI have transcended traditional chatbot functionalities to become intuitive service companions, capable of personalized interactions and empathetic engagement. This evolution humanizes HR interactions, ensuring that employees receive tailored support round the clock.
Unleashing GenAI’s Power
GenAI's transformative potential in HR is evident in its ability to enhance efficiency, foster continuous learning, and streamline operational processes in the following ways:
- Service Companions: GenAI virtual assistants are no longer mere chatbots. They’ve evolved into service companions — intuitive, empathetic, and adept at understanding context. Picture an employee seeking information on maternity leave policies. Instead of a robotic response, the GenAI companion engages in a personalized conversation, addressing concerns and providing tailored guidance. It’s like having an HR expert by your side, available 24/7.
- On-Demand Learning: Learning should be as easy and GenAI makes it possible. Need to understand the latest compliance regulations? Just ask. Want a crash course on project management? GenAI delivers bite-sized modules. The seamless adoption of new tools, technologies, and processes becomes second nature. Employees become perpetual learners, and knowledge gaps shrink.
- Task Automation: GenAI doesn’t stop at conversations; it rolls up its sleeves and gets to work. Mundane tasks — like creating job descriptions or calculating tax basis pay stubs — can be automated. Employees can then focus on strategic thinking, while GenAI handles the paperwork. Fewer queries flood HR teams as efficiency meets effectiveness.
At Wipro, we collaborated with a prominent German energy major to revolutionize their recruitment process using GenAI. Through the implementation of a GenAI-based job description (JD) builder, immersive VR-based onboarding, integrated assessments and interviews, and persona-based candidate journeys, we achieved remarkable results. Specifically, we were able to reduce the time-to-offer by 15%, showcasing the tangible impact of intelligent recruitment powered by GenAI.
Similarly, one of the largest technology companies in the world, a company that frequently conducts mass hiring, had a manual process for generating offer letters for prospective employees. This process involved reviewing all the details and feedback provided by the candidates in their application forms and after their interview rounds. Wipro’s technology team developed an engine that validates all the necessary details automatically, checks off the tasks that were previously done manually, and then generates and sends out the offer letter. This significantly reduced the need for manual intervention. The system was initially tested with a pilot batch for one geography. After successful testing, it was replicated across other geographies. The entire process was fully automated with this GenAI bot.