Ambition
At the heart of Saudi Arabia's ambitious Vision 2030 lies a commitment to healthcare transformation — a vision King's College Hospital Jeddah (KCHJ) was determined to embody. But operational hurdles and systemic inefficiencies were becoming obstacles to the hospital's core mission of patient care.
KCHJ knew that overhauling its approach was necessary, especially in an environment that prioritizes fairness and transparency. The hospital's existing compensation system was symptomatic of these larger issues, with delays and inaccuracies affecting staff morale and the quality of patient services. Recognizing the urgency of these challenges, KCHJ sought a partner with the expertise to not only envision but enact real change.
The hospital’s partnership with Wipro marked the beginning of a strategic shift towards streamlined operations and transparent compensation practices. With a new system, KCHJ could also empower its doctors with instant access to patient service summaries and financials, promoting transparency and satisfaction. This initiative would not only elevate KCHJ's position in the healthcare sector but also reaffirm its dedication to its staff and patients.
Action
The collaboration between King's College Hospital Jeddah (KCHJ) and Wipro centered on enhancing the hospital’s technological framework by implementing Oracle's cloud applications to streamline operations. This included the adoption of Oracle SCM Cloud for supply chain needs, Oracle ERP Cloud for financial workflows, and Oracle HCM Cloud for human resources management. These systems were selected for their ability to integrate with KCHJ's existing electronic medical records system, thereby enhancing the hospital's operational workflows. Wipro's team focused on configuring these cloud applications to align with KCHJ's specific processes, ensuring that each solution was optimized for the hospital's unique environment. The hospital was able to go live on Oracle Cloud in just 63 days — one of the fastest Oracle Cloud go-lives in the region.
In less than four months, Wipro's unique solution leveraged Oracle Cloud Infrastructure (OCI) to develop a groundbreaking doctor payout process tailored to KCHJ's specific transparency requirements. This solution involved a sophisticated mechanism for calculating compensation for doctors and integrating existing data flowing from various sources including ERP, HR, SCM, and EMR systems. Wipro developed intricate algorithms to determine payouts based on performance metrics tied to revenue targets, ensuring fairness and transparency. The transparency achieved through this solution set a new standard in the Saudi healthcare market, prompting other organizations to explore similar approaches to address doctor dissatisfaction and improve compensation practices.
Wipro also played a key role in integrating advanced AI solutions from Oracle Fusion's cloud suite, enhancing KCHJ's capabilities in analytics and business intelligence. This included setting up Oracle ERP Analytics to enable better decision-making through data analysis across various departments and implementing Oracle BI tools to specifically address healthcare operational challenges.
The focus of Wipro's work was not only on the technical aspects of the implementation but also on ensuring that the transition to the new systems was smooth and that the hospital staff were supported throughout the change process. This attention to detail and commitment to KCHJ's needs has helped lay the groundwork for a continued partnership aimed at further advancing the hospital's healthcare delivery systems.
Ambitions Realized
Following the integration of Oracle Cloud solutions, King's College Hospital Jeddah (KCHJ) has achieved measurable improvements across its operations. The hospital has reported cost reductions in the range of 20-30%, attributing these savings to decreased capital expenditure on hardware and more precise resource management. These financial efficiencies have been complemented by marked gains in operational productivity: Financial closings are now 80% faster, asset turnover time has improved by 30%, and there is an initiative in place to further streamline this process.
The hospital has reported a decrease in the manual workload by about half, enabling staff to redirect their efforts towards patient care, thereby enhancing the quality of service. Oracle Cloud’s security features have also strengthened the hospital's data protection strategies, bolstering patient and stakeholder trust.
Greater transparency in the doctor compensation process has led to an increase in staff satisfaction as well as a fairer, more comprehensible system. Enhanced reporting functions now meet governance demands and offer valuable insights to shareholders. In addition to these quantitative benefits, the analytical power of Oracle Cloud has enabled healthcare professionals at KCHJ to uncover trends and correlations within patient data, fostering the delivery of tailored care and proactive health strategies.
The shift towards a more patient-focused care model, supported by Oracle Cloud's capabilities, has improved patient satisfaction and loyalty, which in turn has positively impacted patient retention and referrals. The successful deployment of Oracle Cloud solutions has not only advanced KCHJ's objectives in terms of operational efficiency and data security but has also significantly contributed to the hospital’s mission of providing superior patient care, affirming a key milestone on its path to operational excellence.
