A cloud-based customer experience solution built on dynamics CRM, specifically for utilities suppliers, to increase workforce productivity, achieve operational efficiency and improve customer retention

The utilities industry today faces a challenge in personalizing sales, to target the right product to the right customer. To achieve this level of personalization, there is a need to have a holistic view of the customers’ data and interaction history across all channels.

Moreover, rising customer expectations and the entry of new independent suppliers have compelled the utilities players to improve their services and provide seamless experience across all channels to retain their customer base.

Wipro’s Utilities Customer Experience (CX) solution built on Microsoft Dynamics helps clients unify their customer data from multiple sources, optimize various business processes like customer onboarding, streamline their field and customer service operations, predictive and preventive analytics intelligence, personalized customer segmentation & automated marketing campaigns. This solution also supports mobile apps for all relevant stakeholders, to provide flexibility.

Organizations can observe 20-30% cost savings due to intelligent automation and digital optimization incorporated in our solution. This solution enables organizations to reduce at least 40% of the time spent in implementation of their CRM systems and save up to 30% implementation costs.