Wipro AIOps-Introduction

As technology and business models evolve, enterprises are increasingly seeking ways to predict and mitigate business disruptions, enhance end user satisfaction, and improve application stability. They face challenges like managing hybrid cloud stacks, lack of visibility and human-intensive operations that often leads to system availability and performance issues. To address these challenges, enterprises need to move from traditional monitoring approaches to a proactive and predictive observability model. This shift would help in detecting and remediating the root causes of system failure before they occur.

Wipro’s Artificial Intelligence adoption within Operations (AIOps), infuses better ROI for customer investments and drives value in digital operations, enabling service management capability to complement business requirements. Our proprietary Applied

Observability Automation (AOA) framework derives insights from distributed data sources, transforming business experiences through monitoring, observability, and intelligent automation. Wipro’s approach enhances visibility across upstream and downstream systems based on the following solution tenets:

Observe: Monitor applications and infrastructure logs and data to generate situational knowledge and insights about the systems and processes using external telemetry.
Detect: Transform situational knowledge into factual knowledge by connecting observable data with enterprise systems or external data, establishing anomalies, situational analysis, and performance insights.
AI-Driven Insights: Apply AI to create actionable insights from factual knowledge, for performance traceability, root cause analysis, change impact analysis, capacity forecasting, and remediation actions.
Intelligent Remediation: Use actionable knowledge for remediation in IT systems through Robotic Process Automation (RPA).

These principles are supported by five major Value-Added Accelerators that redefine user experience in IT Operations:

Generative AI

Enhances observability and automation, boosting Conversational AI and hyperscaler services.

SRE-Driven Observability

Aggregates metrics across domains for reliable, business-aligned IT operations.

Business Insights Visualizer

Offers customizable, domain-specific dashboards for critical business KPI visibility.

End-to-End CloudOps

Integrates hyper-scalers and APM tools, enhancing multi-cloud and hybrid cloud management.

Observability Maturity Assessment (OMA)

Evaluates monitoring and automation maturity across systems and services.

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