Wipro’s Next-Gen Application Management Services offer integrated service delivery, enabling organizations to become future-ready with efficient “run” operations and to accelerate “change” initiatives effectively. Combining a product-platform driven operating model with DevSecOps, SRE operations, intelligent automation, and AIOps, Wipro’s Next-Gen Application Management Services enhance user experiences, allowing businesses to progressively shift to an integrated full-stack model (XTOM framework) and embrace new ways of working.

Three key tenets define the core of Wipro’s approach:

1. Modernize “run” operations
Our unique modern operations principles drive efficiency, resiliency, and predictive insights through three solution pillars:

• Standardize: Our simplified and integrated operating model enables end-to-end service ownership and accountability.
• SmartOps: We enable predictive operations and cognitive end-user enablement built on SRE ops, a digital command center, AI-based intelligent automation, and AI-enabled persona-based BOTs known as Digital Colleagues.
• Improve experiences: Wipro’s three-pronged model addresses the IT, end user, and business experience. We positively impact their distinct experiences by shifting to business-level agreements through observability, anomaly detection, self-healing capabilities, operational analytics, and business KPIs.

2. Modernize engineering that accelerates “change"
Our modern engineering approach enables newer ways of working by driving agility and a reliable shift to a product-platform mindset. We transform clients’ application portfolios using our high-performance software engineering (HPSE) framework, scaled DevSecOps, secure-by-design principles, and autonomous full-stack engineering pods. Wipro’s strategy enables businesses to adopt a cloud-right approach, use application portfolio rationalization (APR) methodologies to reduce technology debt, and embrace modern architecture principles such as microservices and event-driven architecture.

3. Platform-led enablement
Wipro helps companies accelerate their value realization through an end-to-end platform approach that uses the customer’s toolset and integrates with our Holmes AI platform, Cloud Studio, accelerators, and Wipro’s extensive partner ecosystem.

With our Next-Gen Application Management services, every enterprise aspiring to be efficient, smart, and adaptive can drive its application management services transformation at scale, leading to reduced operational costs, faster value realization, and an elevated customer experience.