Whitelane Research, an independent company that focuses on IT outsourcing throughout Europe, recently released the results for their 2021 IT Outsourcing Study for the Nordics region. We are excited to share that Wipro is ranked among the top service providers on overall Customer Satisfaction category with a satisfaction score of 74% (market average 72%) in Nordics. Wipro ranked #4 with a Customer Satisfaction score of 78% (market average 73%) in Sweden. Wipro was also ranked #3 on Service Delivery Quality with a score of 80% (market average 74%).

Wipro ranked #3 on End-user services with a Customer Satisfaction score of 74% (market average 70%) and #4 on Application development, maintenance, testing & SaaS with a Customer Satisfaction score of 78% (market average 73%).

For 2021, this Whitelane and PA Consulting study included more than 350 participants of the top IT spending organizations in the Nordics region, spanning 28 IT and cloud services providers, more than 700 IT sourcing relationships, and more than 700 cloud sourcing relationships in Nordics. To be ranked in the report, service providers were required to have at least eight client evaluations for general satisfaction, and they were evaluated across nine different key performance indicators (KPIs): Service Delivery Quality, Cloud Capability, Account Management, Pro-activity, Price Level, Contractual Flexibility, Transformation Quality, Innovation and Business Understanding.  

“Wipro is ranked number #4 in Sweden in our extensive Customer Satisfaction survey this year. Wipro has made a significant progress on customer satisfaction this year which demonstrates its commitment to customers, and its capabilities in the Nordic region.” Jef Loos, Head of Sourcing, Whitelane Research

“We are honoured to receive positive feedback from our customers in the Nordic region. This recognition reaffirms Wipro’s commitment and ability to deliver a broad range of services consistently for our customers in the region. In our new operating model, we are accelerating our investments in the Nordics to further enable operational excellence, innovation and enhance customer experience in the region. Our local operating model places our customers at the centre of everything we do.” Vinay Firake Sr. Vice President & Managing Director Nordics, Wipro Ltd.