At Dreamforce 2024, Salesforce unveiled Agentforce, an innovative collection of AI-driven autonomous agents designed to enhance efficiencies and elevate customer experiences across sales, service, marketing, and commerce domains. Wipro was recognized as the member of the Salesforce Agentforce Partner Network for its extensive expertise in Salesforce platforms, diverse domains and niche technology.
Wipro with Salesforce aims to create exceptional business value across industries with Agentforce at the core such as:
Healthcare and Lifesciences
Wipro can aid healthcare provider network to integrate Agentforce in underlying systems for simplifying provider onboarding and credentialing process. Delays due to document procurement and processing can be effectively reduced to minutes, using AI-powered automation trained to the task.
Financial Services
Wipro offers Agentforce at forefront to provide personalized financial advice for wealth planning services, streamlining operations and mitigating risks for clients focused on growing managed assets. The solution summarizes past client interactions, including manual notes, recordings, and other structured and unstructured data, and suggests quick cross - sell and up-sell opportunities based on age, lifecycle events, and other personalized information.
Automobile
A unified knowledge solution, in conjunction with Data cloud and Agentforce can integrate knowledge resources into single source enabling service agents to resolve cases faster and more efficiently. Thereby minimizing human intervention in the transaction, resulting in increased savings, efficiency and customer satisfaction.
In addition to industries, Wipro’s Agentforce expertise can address cross-industry use cases such as:
Customer Service
This Agentforce solution provides a comprehensive client summary based on client data points identified in near real-time. It can generate responses for users based on uploaded PDFs, FAQs, standard operating procedures documents, and other knowledge-based articles. Summarizations may include important contacts, opportunities, orders, quotes, service tickets, assets, and high-priority information, providing a concise, detailed, 360° customer overview to human agents on the spot.
Wipro has successfully launched this solution for a UK-based Construction and Engineering client facilitating smart, AI-driven conversations within the Salesforce environment, offering a comprehensive 360-degree view of customers. Wipro teams efforts have resulted in a cost-effective, secure AI-driven solution, enabling the customer to achieve operational excellence and ensure a superior customer experience.
Project Management
Scrum masters can use Agentforce to automate and streamline project management tasks within the scrum ecosystem. Using automated story management, the solution provides a comprehensive project overview, with real-time story status-tracking and automated deployment script generation. The improved transparency, efficient task delivery, and minimal manual intervention help teams to stay on point and projects to go to market faster.
With Agentforce AI expertise, Wipro is set to assist clients in developing and executing comprehensive strategies to gain competitive advantage and build rapid growth momentum.
To know more about Wipro-Salesforce partnership, click here.
To know more about Wipro as Agentforce implementation partner, click here.
